SELLER INFORMATION:
ARTICLE 1.1 – SELLER
Name: Kemal Anıl Hiçyılmaz
Address: İÇERENKÖY MAH. BÜYÜK KARTAL SK. EVREN SİTESİ B BLOK NO: 23 B ATAŞEHİR/İSTANBUL
ARTICLE 1.2 – BUYER
The individual who registers as a customer on the shopping site shop.ninjatraders.io or makes a purchase without registration. The address and contact details used during registration are considered valid.
ARTICLE 2 – CHARACTERISTICS OF THE PRODUCT SUBJECT TO SALE
The main features of the goods or services are available at shop.ninjatraders.io. You can review the main features of the product during the campaign period.
The listed and advertised prices on the site are the sales prices. The advertised prices and promises are valid until they are updated or changed. Time-limited prices are valid until the specified deadline.
The type, quantity, brand/model, color, quantity, sale price, payment method, and details at the time the order is finalized constitute the information about the goods/product/service.
ARTICLE 3 – GENERAL PROVISIONS
3.1) The BUYER declares that they have read and understood the preliminary information regarding the main characteristics, sales price, payment method, and delivery terms of the product subject to the contract on the website shop.ninjatraders.io and provided the necessary confirmation electronically. By electronically confirming this Preliminary Information, the BUYER confirms that they have obtained the seller’s address, the main features of the products ordered, their prices, including taxes, and information on payment and delivery prior to the conclusion of the distance sales contract.
3.2) The product subject to the contract is delivered to the BUYER or the person/entity at the address provided by the BUYER within the timeframe specified in the preliminary information on the website, depending on the BUYER’s location, and within the legal period not exceeding 30 days for each product.
3.3) The SELLER cannot be held responsible for any issues encountered by the courier company that prevent the delivery of the product to the BUYER.
3.4) The SELLER is responsible for delivering the product subject to the contract in a sound, complete manner, in accordance with the specifications specified in the order, and, if applicable, with warranty documents and user manuals.
3.5) The SELLER may, before the expiration of their performance obligations arising from the contract, supply a different product of equal quality and price with the explicit approval of the BUYER.
3.6) If the performance of the ordered product or service becomes impossible, and the SELLER cannot fulfill the obligations arising from the contract, the SELLER shall inform the consumer of this situation and refund the total amount to the BUYER within 10 days.
3.7) For the product to be delivered, this Preliminary Information Form must be confirmed electronically. If, for any reason, the product price is not paid or canceled in the bank records, the SELLER is deemed to have been relieved of the obligation to deliver the product.
3.8) If, after the delivery of the product, the credit card of the BUYER is unlawfully used by unauthorized persons due to reasons not caused by the BUYER, and the relevant bank or financial institution does not pay the product price to the SELLER, the BUYER must return the delivered product to the SELLER within 3 days, provided it has been delivered to them. In such cases, shipping costs are borne by the BUYER.
3.9) If extraordinary circumstances such as force majeure, adverse weather conditions, or transportation disruptions prevent the delivery of the product within the specified time, the SELLER is obligated to notify the BUYER. In such cases, the BUYER may choose to cancel the order, replace the product subject to the contract with an equivalent one, and/or postpone the delivery until the hindering condition is resolved. In case the BUYER cancels the order, the amount paid will be refunded to them within 10 days. For payments made by credit card, the product amount is refunded to the relevant bank within 7 days after the cancellation by the BUYER. The BUYER acknowledges that the reflection of this amount on their account after the refund to the bank is entirely subject to the bank's transaction process, and the SELLER cannot intervene in any way in potential delays, and it may take an average of 2 to 3 weeks for the refunded amount to appear in the BUYER's account.
ARTICLE 4 – RIGHT OF WITHDRAWAL
The BUYER may exercise their right to withdraw from the contract for goods purchased via distance contracts, excluding concert and event tickets, without providing any legal or penal justification and without giving any reason, by rejecting the product within 14 (fourteen) days from the delivery date to the BUYER or the person/entity at the specified address. For distance contracts regarding service provision, this period starts on the date of the contract. In service contracts where the execution of the service begins with the consumer's consent before the withdrawal period expires, the right of withdrawal cannot be exercised. The expenses arising from the use of the right of withdrawal are borne by the BUYER.
To exercise the right of withdrawal, the BUYER must notify the SELLER in writing via registered mail, fax, or email within the 14-day period, and the product must be unused as per the provisions of Article 5. If the right of withdrawal is exercised:
a) The invoice of the product delivered to the BUYER or a third party must be returned. (If the invoice for the product to be returned is issued in the name of a company, it must be sent along with a return invoice issued by the company. Returns cannot be completed without a return invoice for orders invoiced to companies.)
b) A return form must be completed.
c) The products to be returned must be delivered with their box, packaging, and any standard accessories intact and undamaged.
d) The SELLER is obligated to refund the total price and return all documents that place the BUYER under financial liability within 10 days of receiving the withdrawal notification and to accept the return of the goods within 20 days.
e) If the value of the goods decreases due to the BUYER's fault or if the return becomes impossible, the BUYER is liable to compensate the SELLER for the damages proportional to their fault.
f) If the withdrawal causes the total order value to drop below the campaign limit set by the SELLER, the discount amount enjoyed under the campaign will be canceled.
g) For domestic orders, the shipping costs for returning the product due to the right of withdrawal will be borne by the SELLER. For international orders, these costs will be borne by the BUYER.
h) The SELLER will not refund the shipping fee charged to the BUYER when selling the product.
ARTICLE 5 – PRODUCTS EXCLUDED FROM THE RIGHT OF WITHDRAWAL
Products prepared according to the BUYER's requests or explicitly tailored to their personal needs, products unsuitable for return due to their nature, products likely to deteriorate quickly or expire soon, and audio or video recordings, software programs, and computer consumables whose packaging has been opened by the BUYER cannot be returned as per the Regulation.
For the enforcement of this Preliminary Information, the Consumer Arbitration Committees and Consumer Courts in the BUYER’s residence or place where the goods or services were purchased, up to the value announced by the Ministry of Industry and Trade, are authorized. The BUYER may submit complaints and objections to the consumer arbitration committee or consumer court within the monetary limits determined annually in December by the Republic of Turkey Ministry of Industry and Trade.
The monetary limits are as follows, effective from January 1, 2012:
a) The upper monetary limit for decisions of the Consumer Arbitration Committees to be binding and the lower limit for evidence to be considered in consumer courts under Article 22(5) and 22(6) of the Consumer Protection Law No. 4077 is 1,161.67 TL.
b) The lower monetary limit for disputes handled by provincial arbitration committees operating in metropolitan cities as per Article 5(3) of the Consumer Arbitration Committees Regulation published in the Official Gazette No. 25186, dated August 1, 2003, is 3,032.65 TL.
This Preliminary Information is provided for commercial purposes.
DISTANCE SALES CONTRACT
ARTICLE 1 – PARTIES
1.1 – SELLER
Name: Kemal Anıl Hiçyılmaz
Address: İÇERENKÖY MAH. BÜYÜK KARTAL SK. EVREN SITESI B BLOK NO: 23 B, ATAŞEHİR/İSTANBUL
Email Address: shop@ninjatraders.io
1.2 – BUYER
The individual who registers as a customer on the shop.ninjatraders.io shopping site.
The address and contact details provided during registration are considered valid.
ARTICLE 2 – SUBJECT
The subject of this contract is to determine the rights and obligations of the parties in accordance with the provisions of the Law on the Protection of Consumers No. 6502 and the Regulation on Distance Contracts regarding the sale and delivery of the product, the qualifications and sales price of which are specified below, ordered electronically by the BUYER through the shop.ninjatraders.io website owned by the SELLER.
ARTICLE 3 – PRODUCT SUBJECT TO THE CONTRACT
The type, quantity, brand/model, color, number, sales price, payment method, and information at the time of the order completion constitute the product details.
ARTICLE 4 – GENERAL PROVISIONS
4.1 The BUYER declares that they have read and acknowledged the preliminary information provided on the shop.ninjatraders.io website regarding the main characteristics of the product subject to the contract, including all applicable taxes, sales price, payment method, delivery terms (including the BUYER's responsibility for delivery costs), and the SELLER's full commercial title, open address, and contact details, and confirms this information electronically. By confirming this contract electronically, the BUYER confirms that they have accurately and completely obtained the information required by the SELLER regarding the address, main characteristics of the products ordered, prices including taxes, payment and delivery details before concluding the distance sales contract.
4.2 The product subject to the contract will be delivered to the BUYER or the person/entity specified at the address provided by the BUYER within the period stated in the preliminary information on the website, depending on the distance to the BUYER's place of residence, and in any case within the legal period of 30 days for each product.
4.3 If the product is to be delivered to a person/entity other than the BUYER, the SELLER cannot be held responsible if the person/entity refuses the delivery.
4.4 The SELLER cannot be held liable for any issues encountered by the courier company during delivery that prevent the product from being delivered to the BUYER.
4.5 The SELLER is responsible for delivering the product subject to the contract in a sound, complete manner, in accordance with the specifications specified in the order, and, if applicable, with warranty documents and user manuals.
4.6 The SELLER may, based on a legitimate reason, provide the BUYER with another product of equal quality and price before the expiration of their performance obligations arising from the contract.
4.7 If it becomes impossible to fulfill the product or service ordered, the SELLER must inform the consumer before the end of their performance obligations and may provide the BUYER with a product of equal quality and price.
4.8 The delivery of the product subject to the contract is conditional on the SELLER receiving a signed copy of this contract and the payment of the price by the BUYER in the payment method chosen by them. If, for any reason, the price is not paid or canceled in the bank records, the SELLER is deemed to have been relieved of their obligation to deliver the product.
4.9 The BUYER acknowledges and agrees that the credit card information provided during the transaction is correct and accepts all legal and penal responsibilities arising from the use of this credit card. If the product price is not paid by the relevant bank or financial institution to the SELLER due to the unauthorized or illegal use of the BUYER's credit card by third parties not caused by the BUYER, the BUYER must return the product delivered to them within 3 days. In such cases, shipping costs are borne by the BUYER. If the BUYER fails to return the product, they accept and undertake to transfer the product price to the SELLER's bank account without any need for further notification.
4.10 If force majeure or extraordinary circumstances such as adverse weather conditions or transportation disruptions prevent the timely delivery of the product, the SELLER is obligated to notify the BUYER. In this case, the BUYER may choose to cancel the order, replace the product with an equivalent, or postpone the delivery until the hindering condition is resolved. If the BUYER cancels the order, the amount paid will be refunded to them within 10 days.
4.11 The points awarded to customers through a campaign organized by the SELLER are valid for one purchase only. These points will not be returned even if the product is returned.
For credit card payments, the product price will be refunded to the bank within 7 days of the cancellation of the order by the BUYER. The reflection of this amount on the BUYER's account after the refund to the bank is entirely subject to the bank's transaction process. The BUYER acknowledges in advance that the SELLER cannot intervene in any delays and that it may take an average of 2 to 3 weeks for the refunded amount to appear in the BUYER's account.
ARTICLE 5 – BUYER’S RIGHT OF WITHDRAWAL
The BUYER has the right to withdraw from the contract without providing any reason within 14 days from the delivery of the product to the BUYER or the person/entity specified at the address. However, products specially prepared for occasions such as New Year's, holidays, Mother's Day, or other similar specific dates, as well as campaign and promotional products, are non-refundable. The BUYER acknowledges these terms by completing their purchase.
To exercise the right of withdrawal, the BUYER must notify the SELLER via fax or email within 14 days, and the product must remain unused as per the provisions of Article 6. If the right of withdrawal is exercised:
a) The invoice of the product delivered to the BUYER or a third party must be returned. (For corporate invoices, a return invoice issued by the corporation must accompany the return. Returns of corporate orders cannot be completed without a return invoice.)
b) A return form must be completed.
c) The product must be returned within 14 days, with its box, packaging, and standard accessories intact and undamaged.
Shipping costs for returning the product due to the right of withdrawal are borne by the SELLER for domestic orders and by the BUYER for international orders. The SELLER will not refund the shipping fee charged during the sale of the product.
The original invoice provided to the BUYER during delivery must also be returned with the product to ensure consistency in accounting records. If the invoice is not returned with the product or within 5 days of the return, the return process will not be completed, and the product will be returned to the BUYER as a collect-on-delivery shipment. The original invoice must be marked as "return invoice" and signed by the BUYER.
ARTICLE 6 – PRODUCTS EXCLUDED FROM THE RIGHT OF WITHDRAWAL
Due to their nature, single-use products, copyable software and programs, and products that are perishable or likely to expire are not eligible for return.
ARTICLE 7 – DEFAULT OF THE DEBTOR
In the event of default by the BUYER, the BUYER agrees to compensate the SELLER for any damages and losses arising from the delayed performance of the debt. If the BUYER's default is caused by the SELLER's fault, the BUYER will not be liable for any claims of damages or losses.
ARTICLE 8 – COMPETENT COURT
For the implementation of this Preliminary Information, Consumer Arbitration Committees and Consumer Courts in the BUYER's place of residence or the location where the goods or services were purchased, up to the value announced by the Ministry of Industry and Trade, are authorized. The SELLER may file complaints and objections with the consumer arbitration committee or consumer court in the BUYER's location or the place where the goods or services were purchased, within the monetary limits determined annually in December by the Republic of Turkey Ministry of Industry and Trade.
Effective as of May 28, 2014:
a) In disputes valued below 2,000 Turkish Liras, applications must be made to district consumer arbitration committees; for disputes valued below 3,000 Turkish Liras, applications must be made to provincial consumer arbitration committees; and in metropolitan cities, disputes valued between 2,000 and 3,000 Turkish Liras must be submitted to provincial consumer arbitration committees. Disputes exceeding these values cannot be submitted to consumer arbitration committees.
b) For disputes exceeding the specified values, applications must be made to Consumer Courts or, where there are no Consumer Courts, to Civil Courts of First Instance acting as Consumer Courts.
This preliminary information is provided for commercial purposes.
Please Note: Before signing the delivery receipt, please check whether your package is damaged during transportation. If there is any damage to your package for any reason, do not sign any delivery documents and request the courier to issue a report and return the package. Your replacement products will be sent to you immediately. If products in damaged packages are accepted, shop.ninjatraders.io cannot be held responsible for any damage or missing items inside the package.